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Why Employees Hate Your Travel Program

May 8, 2019

In many organizations, employee travel policies are severely enforced, as if every employee was a criminal in the making. In this hostile environment, companies may distance competent, loyal and hard-working people, resulting in significant retention and recruitment issues.
That said, employers are not entirely at fault for counting every travel expense penny. A 2016 report by the Association of Certified Fraud Examiners estimates that employee expense reimbursement fraud represents 15.8 percent of all corporate embezzlement schemes. Since employee travel and entertainment (T&E) expenses account for as much as 12 percent of the average organization’s budget, companies have a strong inducement to scrutinize expense reports. This, in turn, puts the onus on employees to adhere to T&E policies that many corporate travel management departments would agree are overly stringent.

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Travel retail is a complex channel which includes airport retail (duty free & food services), cruise & ferry, border stores and other smaller channels.
Airport retail is the biggest channel with a focus on international travellers.
Retail is operated through a concession model which is costly for retailers which in turn must focus on high value and profit categories & products.

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Why Employees Hate Your Travel Program